Returns & Refunds
Prints | Pillows | Apparel
If your new artwork doesn’t fit into your space or on your beautiful body the way you’d hoped, I completely understand! Returns are free, and you’re able to return items within 14 days of delivery. Contact me at emily@emilyscottartist.com and I’ll provide you with a return label.
Once the item is returned in perfect condition, you will be fully refunded!
Original Paintings
If your new artwork doesn’t fit into your space the way you’d hoped, I completely understand! You’re able to return items within 14 days of delivery.
Contact me at emily@emilyscottartist.com to initiate the return process.
Once the item is returned in perfect condition, you will be fully refunded, with the exception of shipping costs to and from!
Exchanges
Pillows | Apparel
If your new artwork doesn’t fit into your space or on your beautiful body the way you’d hoped, I completely understand!
Exchanges are free, and you’re able to exchange items within 14 days of delivery.
Contact me at emily@emilyscottartist.com and I’ll provide you with a return label as well as have your chosen size or design on it’s way to you right away!
Shipping
Prints | Pillows | Apparel
Printed pieces ship within 1 week, and tracking is included on US orders. International orders may be subject to customs fees or duties of your country. Please inquire at your local post office.
Original Paintings
Original paintings ship within 3 business days, and include tracking and full insurance. International orders may be subject to customs fees or duties of your country. Please inquire at your local post office.
Quality & Sustainability Guarantee
If your new artwork arrives with any defects or damage (or gets lost!), please contact me at emily@emilyscottartist.com with 7 days of delivery to initiate the refund, return or exchange process!
All prints and printed pieces are made to order and hand-finished by a community driven production studio in Montreal, Canada using eco-friendly and sustainable business practices.
Customer Service Policy
Please contact me directly at emily@emilyscottartist.com with any questions, concerns, comments or issues with your order. I’ll be back to you within 24 hours!
